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FREQUENTLY ASKED QUESTIONS

It is a top to bottom inspection of your unit in accordance with manufacturer recommendations to verify that your equipment is operating at optimal performance. For refrigeration units, it includes cleaning of your condenser, which can help extend the life of your compressor.



It keeps your unit running at peak levels, saves on energy costs, and can help identify potential problems, so they can be fixed prior to the equipment failing.

It varies on the type of unit. Typically, manufacturers recommend preventative maintenance be scheduled every 6 months.



It varies depending on the type of the unit and the application. Industry standard is that calibrations should be performed at least annually.



Yes, our instruments are calibrated annually. Our calibration documentation is kept on file and is available for our customers at any time.

Give us a call! We will dispatch a technician to inspect your equipment, determine the cause of the failure, and gather part numbers and other information necessary to provide you with a quote for repair. We can also provide a short-term rental unit to be used at your site while your equipment is being repaired.



Decontamination is required prior to any relocation or major repair if at any point there were hazardous materials used in the cabinet.

Yes, most manufacturers recommend that equipment be plugged in to a dedicated electrical circuit with the appropriate voltage.

The backup battery will keep the display of your unit operational in case power to the unit is lost, allowing you to see the temperature readout of the unit. It also keeps the alarm contacts energized so that you can see if the unit goes into alarm. It does not turn on the compressors or power any other component besides the display board.

There are 3 common locations where you can find this information: On the backside of the unit at the top or bottom, on the left side of the unit at the bottom, or inside the unit at the top right or left.



Yes, we are available 24 hours per day. Please contact our office to place a service call.

Call us first! We can find out if it is under any warranty, and we are authorized to provide warranty service. If it is out of warranty, you’ll save money by using your local service company.

It varies depending on the type of the unit and the application. Typically, certifications should be performed at least annually.

Yes, we perform full service repairs on biological safety cabinets, and we can certify your unit as well if needed once the repair is complete.



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